Community services · Statewide 24/7 support line

Nobody goes to voicemail. Urgent callers get a car, a bed and a human.

A statewide 24/7 support service is deploying Reception Zeli on inbound calls. She handles overflow, assesses urgency in conversation and, when a caller needs immediate safety, books the rideshare and the hotel there and then. For calls a human counsellor takes, she handles the note-taking automatically.

Going liveName and logo published with written approval

The problem

Calls spike at night and on weekends, exactly when the roster is thinnest. Every unanswered call is a person who needed help and got voicemail.

Zeli's role

Inbound reception and overflow, around the clock
Urgent cases: rideshare and emergency accommodation booked in the call
AI note-taking for human counsellors' calls

The expansion

Reception first, because the phones are where the risk is; support-worker hiring on the same platform follows.

The outcome

24/7

every call answered, urgent ones escalated with notes

Customer-reported figure. Named attribution with written approval.

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One co-worker, more than one job.

Aviation · Multi-site airport groupHiring live

A peak-season intake formed in weeks, on candidates' phones. Then the same co-worker answered the phones.

Frontline ground, security and customer-service roles with ASIC eligibility pre-screening, shift availability captured at screening and full ATS integration. Hiring is in production. The group is now extending Zeli into two more jobs.

Hiring Zeli: continuous intakes across operations, security and engineering
Reception Zeli: inbound calls across every site, with live handover
Support Zeli: a customer-support AI on the physical digital screens in the terminals (in build)

24hfrom application to first-round interviewRead the story

Higher education · Australian universityIn build

Hiring for the university. Practice interviews for its students.

Zeli runs graduate and professional hiring for the institution, and sits on the other side of the table for students: a practice-interview AI that runs realistic interviews and returns competency-level feedback to lift graduate outcomes.

Hiring Zeli for university roles
Practice-interview Zeli for students, inside the existing student journey
Competency-level feedback, every session logged

2Zelis on one platform, one contractRead the story

Private health · Government-regulated Queensland hospitalGoing live

The audit trail became the selection report.

Nursing and allied-health recruitment inside a private government-regulated hospital, with AHPRA verification, probity-ready documentation and 50+ permissioned recruiter profiles. Getting an external AI service cleared inside a government-regulated private hospital is one of the hardest security reviews in Australian enterprise, and the review we passed there is the one we bring to every customer.

Hiring Zeli across clinical and allied-health roles
AHPRA, police check and credential verification at screening
Sensitive data restricted to named roles; full data sovereignty

100%of decisions with written reasoningRead the story

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Every case study here started with one role. Put Zeli on yours.

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Data hosted in AWS Australia
Full audit trail on every decision
Backed by DNX Ventures