Aviation · Multi-site airport group
A peak-season intake formed in weeks, on candidates' phones. Then the same co-worker answered the phones.
Frontline ground, security and customer-service roles with ASIC eligibility pre-screening, shift availability captured at screening and full ATS integration. Hiring is in production. The group is now extending Zeli into two more jobs.
The problem
Peak season needed hundreds of cleared people by a date, and the process was designed for a handful. Eligibility problems surfaced late, and frontline candidates who applied from their phones expected to hear back on them.
Zeli's role
- Hiring Zeli: continuous intakes across operations, security and engineering
- Reception Zeli: inbound calls across every site, with live handover
- Support Zeli: a customer-support AI on the physical digital screens in the terminals (in build)
The expansion
From one airport's seasonal intake to the group's frontline roles year-round, then into reception and terminal support on the same platform.
The outcome
“Candidates tell us the interview with Zeli was the first time a company got back to them the same day. That is our brand now.”
Customer-reported figure. Named attribution with written approval.
More stories
One co-worker, more than one job.
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